Privacy Policy


Your VetsPanel Account Information and Profile are password-protected which ensures that only you have access to this personal information. We recommend that you keep your password secret. VetsPanel will never ask you for your password in a phone call or in an email. Remember to sign out of your account when you have finished.  Whenever VetsPanel handles your personal information it makes sure your information is treated securely. While we strive to protect your personal information, any information you do send to us is done so at your own risk. Once we receive your transmission, we do our best effort to ensure it  is secure on our system.


When you visit or register on , you may be asked to provide certain information about yourself including your name and contact details. We may also collect information about your usage of our website as well as information about you from e-mails or letters you send to us.


Your information will enable us to provide you with access to all parts of our site and to contact you when necessary. It will also enable you to receive our surveys  and access your rewards account . We will also use and analyse the information we collect so that we can administer, support, improve and develop your experience within the website and surveys.


As a Panel Member ,we contact you for your views via online surveys and discussion forums if you have previously agreed so. Participation in these surveys and discussion forums are  entirely voluntary and you may choose whether to disclose some or all of the requested information such your practice  postal address, age group, name. Survey information will be used for market research purposes only. Panel members are under no obligation to participate in the panel and may elect to leave the panel at any time. Vetspanel also reserves the right to end the panel at any time. Contact information will also be used to notify the winners of prizes where draws are entered into by the user.


If a panel member chooses to inform a colleague about our site, using our  members’ online facility,  we ask the panel member  for the colleague’s name and email address. The Vetspanel site will automatically send the colleague a one-off email inviting them to visit the site. Vetspanel stores this information for the sole purpose of sending this one-off email. The colleague may contact Vetspanel at [email protected] to request the removal of this information from our database. If the member passes on the colleague’s details to Vetspanel, the member confirms that he/she has their colleague’s permission to do so.


VetsPanel will not share or disclose any of your personal information without your permission. Except in cases when the disclosure of confidential information may be required by law.


VetsPanel may match their user data with third party information for statistical purposes only. VetsPanel may disclose non-personal data and aggregated statistics from our panellists (for example, 45% of our panellists are males) to third parties. This allows us to bring together a wide range of demographic information to illustrate our services to prospective partners, advertisers, and other third parties, and for other lawful purposes.


A cookie is a small amount of data that is stored on your computer’s hard disk. VetsPanel may use cookies to keep information about you. Website pages which require a sign-in may ask you to accept cookies to generally improve your experience while visiting the site and avoid you having to enter your login information many times in one day.


You are entitled to see the information held about you and you may make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do so, log in and update your details online. Any changes to our privacy policy in the future will be posted to our sites and, where appropriate, will be sent to you through e-mail notification. All comments, queries and requests relating to our use of your information are welcomed and should be addressed to  [email protected]


Vetspanel members may  unsubscribe from this service at any time by accessing their Vetspanel member account online, selecting “More” under the main menu and selecting “Delete Registration”. Members should be aware that once the account is deleted from, any points that have not been redeemed BEFORE cancellation of the account will be lost.


Vetspanel and CM Research reserve  the right to remove any  accounts which have not been active for a period of 14 consecutive months.

An active Panellist is a member who registered to join Vetspanel and has participated in at least one survey or has updated his/her profile data within the last 14 months.

An inactive account on is an account held by a member who has either not made use of  the members’ area of the Vetspanel website and/or not participated in surveys for 14 consecutive months. Inactive accounts will be sent a notification email after 12 months and deleted with no warning after 14 months of inactivity. Any points remaining on the account at the time of cancellation will be lost.

 Vetspanel is owned and operated by CM Research.