Adjustments to practical change is getting easier, but the emotional burden increases

The two first waves of our Covid-19 tracker clearly highlighted the increased impact that the pandemic was having on veterinarians and their practices. The third wave showed that the worse may have passed. Wave 4 shows that while manufacturers have clearly continued to support veterinarians, there is still a lot more they could be doing.  However, while veterinarians are seeing some benefits to pets (increased awareness by owners of pet condition and early detection of issues), there are worrying signs that stress levels, and increased workloads (despite furloughing), may have a lasting effect on veterinarians – some of which have now decided to leave the profession for good.

Los veterinarios ven la luz al final del tunel…Pero no esta tan cerca como creiamos.

Las dos primeras oleadas de nuestro estudio sobre el Covid-19 destacaron claramente el mayor impacto que la pandemia estaba teniendo en los veterinarios y sus clínicas. La ola 3 muestra que lo peor puede que haya pasado ya. Los números que señalan un aumento de clientes han comenzado a crecer en todos los países, al igual que los suministros de productos farmacéuticos.
Sin embargo, se debe tener cuidado de no asumir que esta mejora continuará, ya que en casi todos los países la mayoría de los veterinarios no creen que vaya a haber cambios en la situación actual en las próximas semanas.

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Harsh times ahead: The Covid-19 impact on the veterinary industry

First, we thank our panel of vets in these seven countries for continuing to share their thoughts with us during this difficult time. We also would like to thank our clients, and other veterinary industry companies, for their interest and support in this research; we hope the insights help you provide support as this crisis continues to unfold.

A mere 2 weeks after our initial wave and the picture has changed considerably. In the first wave, Italy stood out as by far the most impacted country. Since then the playing field has levelled, and there are few signs that some things are improving or, at the very least, not getting worse.

So, what are the key take outs from wave 2?

Personal and professional concern is on the rise

Back in mid-March professional concern was much higher than personal concern, now that gap has narrowed. Vets are now nearly as concerned for their own personal safety as they are for the safety of their practices. The biggest increases have been seen in the US and Australia; in mid-March just over a third were quite or extremely concerned from a personal perspective; this has now increased to 7 in 10 in the US and 6 in 10 in Australia.

Italy and Spain remain at a similar level of both professional and personal concern as in wave 1, when veterinarians were already highly affected by Coronavirus.

Since last wave we have also seen significant increases in cases of and mortalities from Covid-19 in both the UK and France, which is reflected in heightened levels of concern among vets.

With an increasing number of cases, yet a significantly lower mortality rate, German vets reported lower levels of both professional and personal concern than any other country surveyed.

 

 

The impact on revenue for veterinary practices is stark

Over 50% of vets reported a dip in revenue intake when asked how their revenue has changed in the past week across Italy, the UK, France and Spain. Germany, US and Australia also report declines but at a much lower level. This drop in revenue is highly linked to a similar drop in the number of clients visiting the practice.

 

 

Veterinarian’s toughen precautions to limit contact with patients

Back in mid-March the common new policy in most practices was “additional policies around personal hygiene”. This has now changed to asking pet owners to phone in rather than come in, or limiting to only emergency appointments.

If we take the UK as an example; over 8 in 10 veterinary practices report only allowing emergency cases, increasing from just 1 in 10 a fortnight ago. Protective equipment is now commonplace in practices, up from 7% to now 60%.

59% of veterinarians now report staff on sick leave due to Covid-19, compared to just 11% a couple of weeks back. Whilst this is not surprising, it is an indication of just how rapidly the virus is spreading.

Similar patterns are seen in other countries – please contact us for a deep dive on any of the countries we are covering.

 

What can be done to support veterinarians?

Many veterinary practices are cancelling all face-to-face visits from sales reps. This is at a particularly high level in the UK and Germany, but we can expect to see this increase in other countries, especially the US, in the coming weeks.

 

So, with declining face to face contact what can you do to support the industry?

  1. Support transition to online channels

Teleconsults are now becoming more popular, especially in the UK. Companies and manufacturers who are able to use alternative channels should do their utmost to enable clinics to shift to this new technology as smoothly as possible.

  1. Be transparent about stock and flexible on payment terms

Now that countries are taking tougher measures that are significantly impacting on the day to day running of clinics, there are now higher expectations on manufactures. The majority of veterinarians are still looking for advice and updates on stock availability, but price caps and increased payment flexibility are now much more broadly expected.

  1. Continue to be the trusted source of knowledge

In more positive news, as we see satisfaction with advice given by governments decline, veterinarians are rating the advice and guidance they are getting from national veterinary associations more positively than in the first wave of the tracker.

 

Closing thoughts

Veterinarians may not be treating Covid-19, but they are very much on the front line keeping our pets healthy. As more and more of us are confined to our houses, those of us who have pets to look after are lucky. The positive impact of having a cat or dog on our mental health has been proved time and time again. We need our furry friends now more than ever, and must not forget the job that veterinarians do, in times of crisis and always.

The full report can be downloaded here. Please contact any of the CM Research team on contact-us@cm-research.com  for more information.

COVID-19 veterinary industry tracker: what do veterinarians expect from manufacturers and service providers?

Introduction

Last week saw the launch of the first wave of CM Research & Vetspanel’s coronavirus tracker. We’re running this every 2 to 3 weeks until the impact of the outbreak has lessened. Even in the last few days changes have been monumental for veterinary professionals (and pretty much all of us!). Some clinics have closed doors to sales reps or to all but non-essential cases. On a more personal level, earlier this week a clinic receptionist showed me her cracked and sore hands – a result of new policies around regular hand washing. During the same shift a disgruntled client walked out of the clinic after being told they could not pay with cash anymore. The next day that clinic closed for the near future.

Veterinarians are reporting huge impacts on their clinics

The full results of the first wave of this tracker, covering 5 European countries, the US and Australia will be published on Friday 20th March. The focus of this short piece is a window into what veterinary professionals are expecting from manufacturers and service providers.

Whilst the greatest reported impact on practices relates to number of clients and, by extension, revenue, there has already been a perceived impact on stock delivery and availability of drugs. Availability of drugs and medical supplies and deliveries of stock are reported as being “less than usual” in almost all countries (though this is of course linked to the decline in footfall).

In Italy, where the outbreak is currently more serious, the differences are stark:

Although, it’s rather less stark than the differences between claimed impact on revenue:

What support do veterinarians expect?

So, with an already huge impact on how clinics are operating; what support, if any, do veterinarians expect from manufacturers? A huge 96% of the 1033 veterinarians we spoke to across the world expected at least some support. That support falls into two main categories: information about stock availability and pricing measures. There is also some appetite for information to share with clients, coronavirus focused CPD/newsletters and manufacturers driving research on into coronavirus (especially in Germany).

 

Stock availability

Regular updates on stock availability is the top expectation in most countries, followed by advice on how to deal with potential shortages. Veterinarians also expect increased production or rationing when it comes to stock. Interestingly, rationing is a tactic expected more in English speaking markets:

 

Price increases

Avoiding price increases and payment flexibility are next on the list. of vets expect price capping and nearly as many increased payment flexibility. This is especially the expectation in Italy where around two thirds expect support relating to price and payment. In the US, where pharmaceutical pricing is already high, we also see higher reported figures than other countries.

 

 

What actions should I take?

In short, what vets are expecting are practical measures to help them weather the storm. To what extent manufacturers and service providers can meet these expectations is down to a multitude of individual factors.

However, what we know from years of studying the interactions between vets and manufacturers is that practical measures are often hygiene factors. In this unsettling period, more than ever veterinarians will be looking for manufacturers who can empathise and understand their challenges. To stand out, be the manufacturer who does what they can to ease stock and financial concerns, but also supports clinics with advice, a listening ear and knowledge of how this outbreak is impacting the day to day lives of veterinary professionals.

For more information about these results please contact Carlos Michelsen or Abi Moorcock.

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